Understanding Booking Behavior and Its Impact on Travel Experience

When business travelers enjoy a seamless, intuitive travel experience, they report higher levels of employee productivity and job satisfaction. But the factors that contribute to a great experience- including booking, support, itinerary changes, and expense report- differ for every employee. Program managers are tasked with not just providing the tools but understanding their team’s mindset and perspective to help them make the most of each solution and exceed their expectations.
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